Some computers cannot run the grbgetkey command. For example, the computer may be on a secure network without internet access, or the network may have a firewall that prevents the computer from connecting to the license key server.
Gurobi has a manual process for these situations:
- Login to the Gurobi website and select the license ID
- When you see the detailed instructions, click on the link marked "click here for additional instructions".
- Complete the form with the computer information.
- Download the gurobi.lic license key file and install it. (See this knowledge base article about the default directory for this file).
Note that this process is only available for commercial customers; it is not available for free academic licenses or for free licenses for online courses.