When installing a license using grbgetkey, you may receive the following error message:
info : grbgetkey version 11.0.0, build v11.0.0rc2
info : Contacting Gurobi license server...
error : ERROR 201: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx not found
This error indicates our license server could not find your license key. To resolve this, please try the following steps:
- Double check that the license key you used when running "grbgetkey xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx" exactly matches that shown on the License Details page under your Gurobi account.
- Check that the license you are trying to install has the correct type. To do this, first open the License Details page. Next, check to see if the type is listed as WEBFLOAT or WEBFLOATCS. If so, the license is a Web License Service (WLS) license and should not be installed using grbgetkey. You should instead visit the Web License Manager and download your license file for use in docker containers.
If you have checked the license key is correct, and that the license you are installing is not a WLS license, please submit a request in our Help Center so we can help you directly. When submitting the request, please include the license ID you are trying to install, and the full grbgetkey command you are trying to run.