How do I get support as an Academic user? – Gurobi Help Center

Gurobi provides the most powerful mathematical programming solver to the academic community at no cost and with no restrictions on features or model size.

For help with installation or licensing

Gurobi provides assistance for academics with license and installation issues. When activating your free academic license, please make sure that you are connected to your university's network, either physically or via a VPN client.

Some potential questions that might arise while setting up your license or installing Gurobi include:

If these articles don't resolve your issue, please review the articles in our Knowledge Base for solutions to common license and installation issues, such as:

If you still continue to have a license or installation issue, please submit a request via our Gurobi Help Center.

To report a potential bug in Gurobi

If you believe you have encountered a potential bug in Gurobi, please:

check you are using the most recent version of Gurobi (currently v11.0.3),
review the Knowledge Base articles in Recently Reported Issues, then
create a minimal model or Minimal Reproducible Example

before submitting a request via our Gurobi Help Center.

For help with other Gurobi topics

While we make the full-featured version of our product available to the academic community at no cost, we cannot provide one-on-one support beyond assistance with licensing and installation issues. Please visit the Help Center for assistance:

Knowledge base articles: a large collection of articles written by Gurobi staff to answer frequently asked questions and solve common issues
The community forum: a public forum where users can ask questions about Gurobi; contains answers to hundreds of questions about modeling, API usage, performance, and more

Further information

For help with installation or licensing

To report a potential bug in Gurobi

For help with other Gurobi topics

Further information

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