academic license problem

Answered

诗雪 张

July 06, 2026 09:17

• 

After applying through the web https://www.gurobi.com/cn/academics, I received the email saying my one-year free academic license has been generated. But I checked my Gurobi Licenses, there is no new license, so I can't use it. I want to know how I get the new license.

-1

• Official comment

  

  Gwyneth Butera

  • Gurobi Staff

  July 07, 2026 10:16

  For other users with a similar. If you apply for a license through our partner OAT, your license will not appear in your Gurobi portal account immediately. It will eventually be transferred to your portal account, though this may take up to a month. We are working with our partner to update the instructions in the email you referenced.

  In the meantime, you can set up the license on your machine using the grbgetkey command included in the email:

  grbgetkey xxxxxx-yyyy-xxxx-yyyy-xxxxxxxx
• 

  Marika Karbstein

  • Gurobi Staff

  July 07, 2026 06:43

  Hi,

  We handle your request via a ticket in our Help Center. Please check your inbox and reply with the requested information.

  Best regards,
  Marika

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