Gwyneth Butera

Following this discussion, feasible point heuristics for MINLPs were improved in v12.

The presolve statistics you provided in the community post can be explained by the fact that for every bilinear term Gurobi introduces an auxiliary variable. There are some bigger values possible w...

Are you sure that you can reach the tokenserver from the machine you are working on? You usually have to be in the same network, e.g., a University VPN.  You could try to ping or telnet to the toke...

For others who may receive this error message, please see the Knowledge Base article: How do I resolve the error "No compatible runtime available for version X.X.X" ?

it is possible to create multiple connections to the token server from the same machine, for example, if different optimization runs are started from the same machine, each one will use a token and...

The primary adapter and HostID may be changing when attaching and detaching from some docking stations. See What system changes can invalidate a license file? You can get a second academic license ...

The primary adapter and HostID may be changing when you connect to the university network; sometimes this occurs when attaching and detaching from some docking stations. You can get a second academ...

Here, the supercomputer staff needed to run an update on their end in order to resolve the issue.

In some instances, the package "krb5" was missing in the user's conda environment, and installing it resolved the issue and the username could be correctly queried.

Please see the article How do I resolve an "Academic Domain Error"? for help with this issue.