could not get license

回答済み

Suman Ghosh

2025年11月11日 11:32

• 

When I tried to get Free License Options for Academic Users, under Named-User Academic, it showed the following message:

Academic Domain Error

 

IP 42.108.26.55 host "undefined" is not recognized as belonging to an academic domain

In order to create or extend an academic license, your computer must be connected to a recognized academic institution network such as a university network. You can connect your computer either directly or via a VPN that tunnels all traffic through the university network. Once the license has been created or extended, you can use the license file on your computers without the need to be connected to an academic network.

Please refer to this page for more details.

If you cannot connect to a recognized academic institution network or if you have any other questions about installing or licensing, please contact the Gurobi Support for assistance.

 

関連

• Academic License

0

• 

  Marika Karbstein

  • Gurobi Staff

  2025年11月11日 11:36

  Did you check the page for more details? It also links to How do I get support as an Academic user? – Gurobi Help Center which includes this:

  If you still continue to have a license or installation issue, please

  1. Visit our Gurobi Help Center.
  2. Click on the “Get Help" link in the top right corner of the webpage.
  3. If you are not already logged in, you will be directed to log in to your Gurobi Portal account. If you are unable to log into the Gurobi Help Center please send an email to help@gurobi.com for assistance.
  4. Submit your question to Gurobot, a chatbot interface that delivers instant, expert-level assistance to users.
  5. If Gurobot wasn't able to resolve your license or installation issue, you can submit a support request via the ticket icon at the bottom right of the chat response.

  2

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