Gurobi provides the most powerful mathematical programming solver to the academic community at no cost and with no restrictions on features or model size.
For help with installation or licensing
Gurobi provides assistance for academics with license and installation issues. When activating your free academic license, please make sure that you are connected to your university's network, either physically or via a VPN client.
Some potential questions that might arise while setting up your license or installing Gurobi include:
- How do I obtain a free academic license?
- How do I resolve an "Academic Domain Error"?
- Where do I place the Gurobi license file (gurobi.lic)?
- How do I install Gurobi for Python?
If these articles don't resolve your issue, please review the articles in our Knowledge Base for solutions to common license and installation issues, such as:
- How do I renew my free Individual Academic Named-User or free Online Course license?
- How do I move my free Academic Named-User or free Online Course license?
If you still continue to have a license or installation issue, please
- Visit our Gurobi Help Center.
- Click on the “Get Help" link in the top right corner of the webpage.
- If you are not already logged in, you will be directed to log in to your Gurobi Portal account. If you are unable to log into the Gurobi Help Center please send an email to help@gurobi.com for assistance.
- Submit your question to Gurobot, a chatbot interface that delivers instant, expert-level assistance to users.
- If Gurobot wasn't able to resolve your license or installation issue, you can submit a support request via the ticket icon at the bottom right of the chat response.
To report a potential bug in Gurobi
If you believe you have encountered a potential bug in Gurobi, please:
- check you are using the most recent version of Gurobi (currently v13.0.2),
- review the Knowledge Base articles in Recently Reported Issues and the Known Issues page of our reference manual, then
- create a minimal model or Minimal Reproducible Example.
- submit your question to Gurobot, a chatbot interface that delivers instant, expert-level assistance to users.
- If Gurobot wasn't able to resolve your license or installation issue, you can submit a support request via the ticket icon at the bottom right of the chat response.
For help with other Gurobi topics
While we make the full-featured version of our product available to the academic community at no cost, we cannot provide one-on-one support beyond assistance with licensing and installation issues. Please visit the Help Center for assistance:
- Gurobot: the chatbot interface to our Gurobi Intelligence framework which delivers instant, expert-level assistance with licensing, modeling, API usage, and more
- Knowledge base articles: a large collection of articles written by Gurobi staff to answer frequently asked questions and solve common issues
- The community forum: a public forum where users can ask questions about Gurobi; contains answers to hundreds of questions about modeling, API usage, performance, and more