password mismatch error

Answered

Edgar Cutar Junior

• January 21, 2020 18:12

I'm trying to run the command line tuning, but I'm facing the strange "password mismatch error".

 

Using license file /opt/gurobi/gurobi.lic

parameter TokenServer to value **MACHINE IP**

Set parameter LogFile to value grbtune.log

ERROR 10009: Request denied: password mismatch

 

Any ideas of what could this be?

0

• 

  Eli Towle

  Gurobi Staff

  • January 21, 2020 22:30

  Hi,

  It looks like a password is specified in the Gurobi license file used by the token server (see here). To use a password-protected token server, you should specify the same password in your local client license file. To do this, obtain the password from the individual managing the token server, then add a line to your client license file of the following form:

  PASSWORD=abc123

  More information about token server client license files can be found here.

  I hope this helps. Thanks!

  Eli

  0
• 

  Edgar Cutar Junior

  • January 22, 2020 11:35
  • Edited

  

  

  

  Hi, Eli!
  
  I don't think that's the case.

  We are indeed using the password, but I have no problems acessing gurobi via the gurobi command, or thru python script. The issue only emerges when I call grbtune in the command line.

  0
• 

  Silke Horn

  Gurobi Staff

  • January 22, 2020 14:11

  Hi,

  I could reproduce the issue. We will reach out to you via our support portal.

  Silke

  1
• 

  Edgar Cutar Junior

  • January 22, 2020 14:25

  

  

  

  Thanks, Silke!

  0
• 

  Eli Towle

  Gurobi Staff

  • February 05, 2020 00:28

  Hi Edgar,

  Thanks for reporting this. This issue is fixed in Gurobi 9.0.1, which was released a few days ago.

  Eli

  0
• 

  Edgar Cutar Junior

  • February 12, 2020 11:25

  

  

  

  Great! Thanks guys!

  0

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