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Gurobi academic license error



1 comment

  • Official comment
    Simon Bowly
    Gurobi Staff Gurobi Staff

    Hi Salpy,

    Yes, you will need to be connected to your university network or VPN for grbgetkey to retrieve your academic license.  Some further details can be found here:

    If you are still unable to retrieve the license, please submit a request through our Gurobi Support Portal. To do this, simply follow these instructions:

    1. Login to
    2. Click on the "Submit a request" link in the top right corner of the webpage.
    3. Complete the form.

    If you are unable to access the Gurobi Support Portal or submit your request in the system, please send an email to and we will reply to you right away.

    Kind regards,

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