Error code 10024: Web license service only available for container environments

Awaiting user input

Emil Lüpfert

December 11, 2021 15:48

I am trying to set up Gurobi in a docker container with my academic license. I created a license in the Web License Manager. Then I use the command

docker run -e GRB_WLSACCESSID=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx \
-e GRB_WLSSECRET=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx \
-e GRB_LICENSEID=99999 \
gurobi/python-example

(with the values from my license) to test it. Immediatly after startup I get the following output:

Set parameter CSClientLog to value 3
Set parameter WLSAccessID
Set parameter WLSSecret
Error code 10024: Web license service only available for container environments

I can not understand why this happens. This obviously is a containerd environment.

I hope you can help.

Best Regards

0

Comments

7 comments

Jaromił Najman
Gurobi Staff

December 13, 2021 10:39
Hi Emil,

Do you use Docker Desktop? Could you tell which software version you use?

Best regards,
Jaromił
0
Giovanni Montanari

January 10, 2022 16:53
Hi Jaromił,

I'm running into the same problem. I'm loading the license file when running the container:
```
docker run -it --rm -p 8888:8888 -v /Users/giovanni/Desktop/gurobi-wls-license/gurobi.lic:/opt/gurobi/gurobi.lic:ro container_name
```
but I'm getting the same error message: "Web license service only available for container environments".

I noticed that in the web license manager it seems like there are no active containers, whereas in the Docker Desktop app the container is clearly running.

I'm using Docker Desktop 4.3.2 (72729).

Thanks in advance for your help, much appreciated.

Best regards, Giovanni
0
Armin Buckhorst

April 24, 2022 11:51
Hi Everyone,

i found a solution for my case. Maybe i was actually facing the very same problem. What was additionally confusing was, that when i use it docker on one of my linux machines, everything is fine. The docker and the license is working. When executing it on a different machine i get this mistake.

```

*********** START: lmas_heuristic_first_step ***********
Traceback (most recent call last):
File "compare.py", line 259, in <module>
heuristic_output, r_dec_counts, heuristic_gurobi_model = lmas_heuristic_optimize(G_LMAS_OPTIONS, G_LMAS_DATA, heuristic_output_path, text_output=True)
File "/models/lmas_simple_heuristic/scripts/lmas_simple_heuristics/model_caller.py", line 95, in lmas_heuristic_optimize
l_res_station_set, l_all_operations, l_unpossible_operations, r_lmas_stationcount_considered, r_station_count_used, r_operations_count_considered, r_operations_count_used = lmas_heuristic_first_step(G_LMAS_DATA, G_LMAS_OPTIONS)
File "/models/lmas_simple_heuristic/scripts/lmas_simple_heuristics/heuristic_model.py", line 326, in lmas_heuristic_first_step
m = Model('Matching_Heuristic')
File "src/gurobipy/env.pxi", line 67, in gurobipy.Env.__init__
File "src/gurobipy/gurobi.pxi", line 32, in gurobipy.gurobi._getdefaultenv
File "src/gurobipy/env.pxi", line 67, in gurobipy.Env.__init__
gurobipy.GurobiError: Web license service only available for container environments

```

The difference in my case was: on the one machine I had Gurobi 9.1.2 on the other 9.5.1.

In the Dockerfile i needed to make sure the verison locally installed and used in the docker where the same. It doesn't make any particular sense for me.-

```

FROM gurobi/python-example:9.5.1

ARG GRB_VERSION=9.5.1

LABEL vendor="Gurobi"
LABEL version=${GRB_VERSION}

```

or

```

FROM gurobi/python-example:9.1.2

ARG GRB_VERSION=9.1.2

LABEL vendor="Gurobi"
LABEL version=${GRB_VERSION}

```

Maybe that helps someone else, too.

Best regards

Armin
0
Efthymia Kostopoulou

September 23, 2022 21:10
Hi all,

Which would be the script to set the WLSAccessID, WLSSecret and LicenseID in Anaconda?

Thank you,

Fay
0
Jaromił Najman
Gurobi Staff

September 26, 2022 06:50
Hi Fay,

You should set the 3 parameters via the Env constructor in Python.

Best regards,
Jaromił
0
Efthymia Kostopoulou

September 27, 2022 04:27
Hello Jaromil,

I am running the following on Anaconda (Jupyter) but it still asks for parameters.

import gurobipy as gp
with gp.Env(empty=True) as env:
env.setParam("WLSAccessID", "xxx........")
env.setParam("WLSSecret", "xxxx........")
env.setParam("LicenseID", "999999")
env.start()
with gp.Model(env=env) as model:
model.optimize()

Thank you,

Fay
0
Jaromił Najman
Gurobi Staff

September 27, 2022 06:12
Hi Fay,

What is the exact error message you get?

A WLS license is meant to be used in a containerized environment such as a docker. Are you running your code inside a containerized environment?

Best regards,
Jaromił
0

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