Gurobi can't read my username

回答済み

Ruben Klaas

2022年12月13日 08:55 編集済み

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I have an academic license, but when i want to run a model, i get the following error:

gurobipy.GurobiError: User name mismatch (licensed to 'rubenklaas', current user is ' ').

When running whoami, the response is:

rubenklaas

How can this be solved?

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• License

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• 正式なコメント

  

  Simranjit Kaur

  • Gurobi Staff

  2026年11月13日 01:51

  This post is more than two years old. Some information may not be up to date. For current information, please check the Gurobi Documentation or Knowledge Base. If you need more help, please create a new post in the community forum, or try Gurobot, our chatbot interface offering instant, expert-level support.
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  Mario Ruthmair

  • Gurobi Staff

  2022年12月13日 10:29

  Hi Ruben,

  We will handle this in a support ticket.

  Best regards,
  Mario

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  Gwyneth Butera

  • Gurobi Staff

  2026年09月14日 19:18

  In some instances, the package "krb5" was missing in the user's conda environment, and installing it resolved the issue and the username could be correctly queried.

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