At Gurobi, we take pride in assisting our customers!
Our Help Center is constantly expanding with answers to many common questions. Please visit often!
If you are a commercial user
Please see How do I submit a help request as a Commercial user?
If you are an academic user
Please see How do I get support as an Academic user?
In addition, everyone is welcome to visit the Help Center for assistance:
- Gurobot: the chatbot interface to our Gurobi Intelligence framework which delivers instant, expert-level assistance with licensing, modeling, API usage, and more
- Knowledge base articles: a large collection of articles written by Gurobi staff to answer frequently asked questions and solve common issues
- The community forum: a public forum where users can ask questions about Gurobi; contains answers to hundreds of questions about modeling, API usage, performance, and more