The email addresses support@gurobi.com and help@gurobi.com are intended only for users who are unable to create an account on gurobi.com, cannot access an existing account, or are unable to open a support request through our chatbot, Gurobot.
Please note that this inbox is not closely monitored and should not be used as a substitute for opening a support request. Responses may be delayed, and in most cases, you will be asked to open a support request through the proper channel.
For faster assistance, start by getting instant answers from Gurobot, your AI-powered companion, or explore our self-service resources in the Help Center and Gurobi Community Discussion Forum.
If you need help from a human, you can always open a support request directly through Gurobot; see the link in the text "If needed, you can open a support request directly."
Similarly, please do not reach out to our sales team directly or use the 'Contact Us' or 'Evaluation License - Try Gurboi Free for 30 Days' forms on the Gurobi website for assistance with academic license and support issues. These email addresses and forms are not monitored by the teams that handle academic issues, including Academic Domain license errors.