Named-user license cannot be installed in administrator account

Awaiting user input

ZeLei Shi

August 25, 2024 14:21

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I used the free license at the beginning, but the function is limited, after applying for the academic license, I uninstalled the software and re-installed it, and when I activated it, there was an error, how can I solve it?

Related to

• Academic License

0

• Official comment

  

  Simranjit Kaur

  • Gurobi Staff

  November 13, 2026 01:21

  This post is more than two years old. Some information may not be up to date. For current information, please check the Gurobi Documentation or Knowledge Base. If you need more help, please create a new post in the community forum, or try Gurobot, our chatbot interface offering instant, expert-level support.
• 

  Riley Clement

  • Gurobi Staff

  August 25, 2024 23:13

  Hi ZeLei,

  Does the following article help?

  https://support.gurobi.com/hc/en-us/articles/360051597492-How-do-I-resolve-a-Model-too-large-for-size-limited-Gurobi-license-error

  If not, please post more details of the error.

  - Riley

  0
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  琪 李

  September 12, 2024 03:52

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  Also,when I install liciense for academic in first, cmd erro:
  ```

  D:\gurobi1103\win64\bin>grbgetkey ******
  info  : grbgetkey version 11.0.3, build v11.0.3rc0
  info  : Platform is win64 (windows) - Windows 10.0 (17763.2)
  info  : Contacting Gurobi license server...
  error : ERROR 404: Named-user license cannot be installed in administrator account

  ```

  0
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  Riley Clement

  • Gurobi Staff

  September 12, 2024 03:54

  Hi 琪 李,

  As you can see in the error message, the license cannot be used for users "Administrator" or "root". If you use a different user account on your machine to run grbgetkey, then you should not get this error message anymore.

  - Riley

  -1

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