user name changed

Answered

Christoph Strauss

February 21, 2020 08:33

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Hi,

I have a similar problem as here: https://support.gurobi.com/hc/en-us/community/posts/360055251271-No-user-name-User-name-mismatch-error?input_string=user%20name%20changed

From R:

Error: Error 10009: User name mismatch (licensed to 'sqc', current user is 'christoph.strauss') - license file 'C:\gurobi810\gurobi.lic'

Is there a solution around? (Our IT changed my user name as gurobi detected correctly)

grbprobe
info : grbprobe version 8.1.0, build v8.1.0rc1
HOSTNAME=N6812
HOSTID=e9c5c99
PLATFORM=win64
USERNAME=christoph.strauss
CORES=2
CPU=Intel(R) Core(TM) i5-7300U CPU @ 2.60GHz

gurobi_cl --license

License file: C:\gurobi810\gurobi.lic

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• Official comment

  

  Greg Glockner

  • Gurobi Staff

  February 21, 2020 18:48

  You need a new license. If you are an academic user, get a new license from the Gurobi website. If you are a commercial user, open a ticket on support.gurobi.com to request a license transfer.
• Official comment

  

  Simranjit Kaur

  • Gurobi Staff

  December 06, 2024 00:49

  This post is more than three years old. Some information may not be up to date. For current information, please check the Gurobi Documentation or Knowledge Base. If you need more help, please create a new post in the community forum. Or why not try our AI Gurobot?.
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  Christoph Strauss

  February 24, 2020 08:19

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  Thanks Greg, that soved my problem. For completeness the link to the licences: https://www.gurobi.com/downloads/end-user-license-agreement-academic/

  When you are at "my licences" (https://www.gurobi.com/account/), you can't find a reference to this page. That was confusiong to me...

   

  Thus, you can close this request.

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