user name changed

Answered

Christoph Strauss

• February 21, 2020 08:33

Hi,

I have a similar problem as here: https://support.gurobi.com/hc/en-us/community/posts/360055251271-No-user-name-User-name-mismatch-error?input_string=user%20name%20changed

From R:

Error: Error 10009: User name mismatch (licensed to 'sqc', current user is 'christoph.strauss') - license file 'C:\gurobi810\gurobi.lic'

Is there a solution around? (Our IT changed my user name as gurobi detected correctly)

grbprobe
info : grbprobe version 8.1.0, build v8.1.0rc1
HOSTNAME=N6812
HOSTID=e9c5c99
PLATFORM=win64
USERNAME=christoph.strauss
CORES=2
CPU=Intel(R) Core(TM) i5-7300U CPU @ 2.60GHz

gurobi_cl --license

License file: C:\gurobi810\gurobi.lic

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• Official comment

  

  Greg Glockner

  Gurobi Staff

  • February 21, 2020 18:48

  You need a new license. If you are an academic user, get a new license from the Gurobi website. If you are a commercial user, open a ticket on support.gurobi.com to request a license transfer.
• 

  Christoph Strauss

  • February 24, 2020 08:19

  

  

  

  Thanks Greg, that soved my problem. For completeness the link to the licences: https://www.gurobi.com/downloads/end-user-license-agreement-academic/

  When you are at "my licences" (https://www.gurobi.com/account/), you can't find a reference to this page. That was confusiong to me...

   

  Thus, you can close this request.

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