After installing your license file, you might receive the message:
ERROR 10009: License is for 8 cores, machine has XX
For Individual Named-User Academic, Educational Institution Site token, and single-use licenses
To resolve this issue, please run the grbgetkey command once more.
For WLS Academic licenses
Please open a Support Request in the Support Portal.
- Specify your current Gurobi usage as Academic.
- Specify the type of issue as License issue.
- Specify the ID of the WLS license. You can find this ID in the User Portal.
- Include the error message in the Details.
For all other licenses
Please open a Support Request in the Support Portal and include your license ID.
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