The errors
ERROR 10009: License expired yyyy-mm-dd ERROR 10009: Request denied: license expired
indicate that either your license has expired or Gurobi is finding an old expired license.
If your license expiration date has been extended
For WLS and Cloud licenses, log in to your Web License Manager and Cloud Manager respectively to confirm the expiration date.
For all other licenses, log in to your Gurobi account and check the expiration date for your license under the License tab. If your license shows that it has been extended, re-run the grbgetkey command for your license. Please see How do I retrieve and set up a Gurobi license? for detailed instructions for each license type.
Also, delete all expired license files on your system. Check for old licenses in the system environment variable GRB_LICENSE_FILE as well as the default directories:
- Windows: C:\gurobi, C:\gurobi1101 (for 11.0.1), and your home directory
- Linux: /opt/gurobi, /opt/gurobi1101 (for 11.0.1), and your home directory
- macOS: /Library/gurobi, /Library/gurobi1101 (for 11.0.1), and your home directory
If your license expiration date has NOT been extended
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Academic users
- For a Named-User or Free Online license, please see How do I renew my free Individual Named-User Academic or free Online Course license?
- For an Academic WLS license, please see How do I resolve an "ERROR 10009: License has expired" for an Academic WLS license?
- For an Educational Institution Site (floating token) license, please see How do I renew an Educational Institution Site (floating token) license?
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Commercial users
- Please contact us through the Gurobi Help Center to request an extension or a new license.