To request the renewal of an academic site license (also known as a floating or token license), please submit a support request via our Help Center. When creating the request:
- Specify your current Gurobi usage as Academic.
- Include the ID of the site license to be renewed. You can find this ID in the license file (gurobi.lic) on the machine running the token server. The license file is typically saved in a default location.
Please make sure that you can access the license details in your Gurobi account. Ask your system or license administrator for help if the license is not in your account.