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  3. Common Error Messages

Common Error Messages

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Resolving error messages

Errors when running grbgetkey

  • grbgetkey: command not found
  • Communication failed
  • ERROR 303: hostname not recognized as belonging to an academic domain
  • ERROR 405: Cannot reinstall license

Errors when running Gurobi

  • ERROR 10009: License is for 8 cores, machine has xx
  • ERROR 10009: HostID mismatch
  • What does "Objective Q not PSD" or "Quadratic equality constraints" mean?
  • User Cuts: How to fix error 20000

Errors when using APIs

  • NoClassDefFoundError
  • BadImageFormatException
  • ImportError: DLL load failed while importing gurobipy
  • RStudio: Gurobi library not found
  • Error message: The application has failed to start because its side-by-side configuration is incorrect.
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Error with Cloud and Cluster manager

  • Error: Job queueing feature is disabled
  • No compatible runtime available for version X.X.X
  • Cluster Manager "Unauthorized access"
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