While requesting a Named-User Academic license or a WLS Academic license, you may receive the following error:
Academic Domain Error
Your network address is not recognized as belonging to an academic domain.
In order to create or extend an academic license, your computer must be connected to a recognized academic institution network such as a university network. You can connect your computer either directly or via a VPN that tunnels all traffic through the university network. Once the license has been created or extended, you can use the license file on your computers without the need to be connected to an academic network.
This error means your network address isn't on our academic domain list. To resolve this issue, please try the following:
- Make sure you are connected to your university network. If your university provides a VPN, connect to it before requesting a license.
- Some VPNs are configured to use split tunneling, where traffic to public internet sites is routed through your ISP.
- Try configuring your VPN client to use full tunneling, where all traffic is routed through the VPN.
- Or, ask your network administrator if the VPN can be configured to route traffic to gurobi.com through the private network.
Alternative (and often easier) solution
If you cannot connect the computer on which you want to use Gurobi to your academic network, but you do have access to a computer on the academic network, create a WLS Academic license in the User Portal while on the academic network. Once created, this license is portable and can be used from any computer anywhere, even from outside of your academic network.
Still having issues?
If you followed these steps and are still receiving the Academic Domain error, submit a support request via Gurobot.
- Visit our Gurobi Help Center.
- Click on the “Get Help" link in the top right corner of the webpage.
- If you are not already logged in, you will be directed to log in to your Gurobi Portal account. If you are unable to log into the Gurobi Help Center please send an email to help@gurobi.com for assistance.
- Submit your question to Gurobot, a chatbot interface that delivers instant, expert-level assistance to users.
- If Gurobot wasn't able to resolve your license or installation issue, you can submit a support request via the ticket icon at the bottom right of the chat response.
- Specify your current Gurobi usage as Academic.
- Specify the type of issue as License request.
- Include the IP address that is being rejected.
- Let us know that you are receiving an "Academic Domain Error" and have already tried the suggestions provided above to no avail.
This license process may take longer to complete than the options above.