Note: This process is not available for "self-service" Individual Named-User Academic licenses, which are listed as "Free Academic Trial" in the Gurobi User Portal.
For situations in which the computer is on a secure network without internet access or the network has a firewall that prevents the computer from connecting to the license key server, Gurobi has a manual process to generate the license file:
-
Once Gurobi is installed on the target machine, run grbprobe on
the target machine to generate a report regarding your system.
info : grbprobe 12.0.1, build v12.0.1rc0
info : Platform is mac64 (darwin) - Darwin 23.3.0 23D60
HOSTNAME=mycomputer
HOSTID=4abc42da
PLATFORM=mac64
USERNAME=myuser
CORES=4
CPU=Intel(R) Core(TM) i5-1038NG7 CPU @ 2.00GHz
CONTAINERID=host:NUDRCOL
TAG=8675309867530986753098 -
Next, using any computer connected to the internet, go to the Licenses table
on your
Gurobi User Portal.
Select "INSTALL" on the correct license from the table of licenses. In the
popup window, select "GENERATE MANUALLY".
-
This will display additional instructions and a form where you can enter
the information returned by grbprobe:
- Once you press SUBMIT, you can download your license file and transfer it to the target machine. For information on where to store the file, please see Where do I place the Gurobi license file (gurobi.lic)?
Academic users
Please log in to the Gurobi Help Center with your university email address and submit a new support request:
- Specify your current Gurobi usage as Academic.
- Specify the type of issue as License issue.
- Indicate you need a license for a machine that has NO INTERNET access.