There are three ways for academic users in China, Hong Kong, and Macau to obtain an individual academic license:
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Connect directly to the university network (fastest)
Obtain an academic license using a university computer or computer connected to a university network. Note that once you have obtained an academic WLS license through our web portal while connected to a university network, you can use it on any computer with an internet connection, even when outside the university network. -
Connect to your university network through VPN (quick – may require some configuration):
Obtain an academic license using a computer connected to the university network through a VPN that tunnels all traffic through the university network.- Note on VPN: If possible, try configuring your VPN client to use full tunneling, where all traffic is routed through the VPN. For more information, please refer to this article: How do I resolve an "Academic Domain Error"?.
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Apply for a Named-User Academic License manually (1-3 business days processing time):
Use the WeChat app (微信) as described in As a student at a university in China, how do I request a Free Academic License?
If your Gurobi usage requires that you have a WLS license that can be used on in an HPC environment, you can apply for a WLS Academic License manually. There may be a delay in processing due to the manual verification of Chinese academic documents.
Please request an academic WLS license by submitting a support request via Gurobot.
- Visit our Gurobi Help Center.
- Click on the “Get Help" link in the top right corner of the webpage.
- If you are not already logged in, you will be directed to log in to your Gurobi Portal account.
- Submit your question to Gurobot, a chatbot interface that delivers instant, expert-level assistance to users.
- If Gurobot wasn't able to resolve your license or installation issue, you can submit a support request via the ticket icon at the bottom right of the chat response.
- Specify your current Gurobi usage as Academic.
- Specify the type of issue as License request.
- Include the IP address that is being rejected.
- Let us know that you require an academic WLS license, are receiving an "Academic Domain Error" and have already tried the suggestions provided above to no avail.